Contents

Viewpoint

News

Shining lights
ACI’s annual Airport Service Quality passenger satisfaction survey is once again dominated by Asia-Pacific airports.

ACI Asia-Pacific news

Delhi’s success story
With a new state-of-the-art terminal and soaring passenger traffic, the future looks bright for Delhi’s Indira Gandhi International Airport, writes Peta Tomlinson.

Changi’s wide horizons
Kevin Rozario finds out more about the Changi Airport Group’s global expansion plans.

Oman spreads its wings
CEO of Oman Airports Management Company, George Bellew, talks to
Sarah Campbell about the Gulf state’s ambitious aviation plans.

Young Executive of the Year
Newly crowned 2011 winner, Zhang Qin, talks to Joe Bates about her triumph, love for aviation and ambitions for the future.

Got the look
How do you get attention grabbing advertising at airports? Eye Fly global director, Jeremy Corfield, considers the options.

Fast tracking service
Jim Martin, managing director of ARINC’s Asia-Pacific Division, considers the impact emerging technologies are having on operational efficiency and customer service levels at airports.

Building for the future
Tom Withington discovers that India’s airport infrastructure is undergoing a
major transformation.

Moving on up
Asia-Pacific Airports talks to AMPAP graduate, Chin-ling Pi, to find out how taking the course has benefitted her career.

Plane sailing
China is developing its own new commercial aircraft in a bid to help meet soaring demand, writes Bernard Fitzsimons.

Balancing act
In today’s difficult and increasingly demanding operating environment, is the time right for greater security integration? Neil Fisher investigates.

Project watch
Perth Airport.

ACI’s World Business Partners

Traffic statistics